FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Clothing production

We’ve brought together some commonly asked questions about our clothing production services.

What's your minimum order quantity for custom products and clothing production?

Custom Products: For DTF and Embroidery, our minimum order quantity for customisation on blanks is 1pcs.

Clothing Production: For screen printing and embroidery production, our MOQ is 50pcs per color for one style.

Is there any restriction on the size of graphics I can print/embroider?

Yes, please find below the size restrictions for graphics in different scenarios:

Printing on Blanks (one graphic):

For screen printing: Maximum printable area is 40*50cm.

For digital printing: Maximum printable area is 40*50cm.

For heat transfer printing: Maximum printable area is 40*50cm.

Embroidery on Blanks (one graphic):

The maximum embroidery size is 10*10cm.

Embroidery on clothing production:

The minimum embroidery size is 5*1cm.

What are the specific requirements for printing?

When it comes to printing your designs, we have specific requirements to ensure the best quality and accurate results. Here are the key details you need to consider:

Accepted File Types:

We accept the following file formats for printing:

- Adobe Illustrator (.AI)

- Adobe Photoshop (.PSD)

- PNG

Print Size:

Please adjust your design to the correct print size required.  For example, if you want to print a design with dimensions of 40 by 40 cm, make sure to adjust the size in the file to exactly 40 by 40 cm. It's important to specify your required print size when submitting your design.

Text Outlining:

If you are creating a file in Adobe Illustrator, it's recommended to outline your text or provide us with the font files used. This ensures that the text remains consistent and eliminates any font-related issues during the printing process.

Color Format:

Please send your file in either CMYK or RGB color format, depending on your requirements.

Color Matching:

While we make every effort to match the Pantone color of your design to the ink used for printing on the fabric, it's important to note that exact color matching cannot be guaranteed. Colors may appear differently on computer screens or printed paper compared to the final printed fabric due to variations in color calibration across different devices. If you have specific Pantone colors for your design, please provide the corresponding Pantone codes to assist us in color matching.

Print Description:

If you have specific requirements for placement, scale/size, repeat pattern, full print, or orientation of the printed artwork, please confirm these details before the proofing stage. This allows us to produce actual sample instructions based on your requirements.

Repeat/Seamless Mode:

If you have specific instructions on how to place, scale/size, repeat pattern, or achieve a full print and desired direction for your artwork, please communicate these details before the sampling process.  This will enable us to create actual sample instructions that align with your preferences.

Following these specific requirements for printing helps us ensure the best possible outcome for your customized designs.

Do you have the template of tech pack for reference?

We don't have a Tech pack templet available at the moment.

Can I customize care instruction label?

Yes, care instruction label is sewn directly onto the clothing and can be customized.

What’s the lead time of my item?

Once all the details are confirmed, it will approximately take 4-10 weeks to finish.

What’s the lead time of my sample?

Once all the details are confirmed, it will approximately take a few weeks to finish your sample.

Print on demand

We’ve brought together some commonly asked questions about our print on demand service.

How does it work?
  1. Start by choosing a product.
  2. Choose your desired size, colour and printing technique.
  3. Then, you add your design — you can either upload your own or create a new from scratch with our free E.M Designer.
  4. After that, you order the product and wait for delivery.

Contact us if you need help creating your custom product.

 How can I customize my t-shirt?

To customize your t-shirt, simply select the Creator or Fuser product and follow the instructions provided. You can create your own unique design without any minimum order requirement. Let your creativity shine!

How long does it take to fulfill my on demand order?

After you have placed your order, it can take 3-7 days « accessories may take longer » to fulfill your order and be shipped. "All orders are made on demand"

Can I order a single product?

Yes, we make each product on demand, so you can order with no minimum. You can either upload your own or create a new one from scratch with our free Design Maker. After that, you order the product and wait for delivery. 

Or contact us directly to start your custom project.

What are the specific requirements for printing?

When it comes to print on demand designs, we have specific requirements to ensure the best quality and accurate results. Here are the key details you need to consider:

Accepted File Types:

We accept the following file formats for printing:

- Adobe Illustrator (.AI)

- Adobe Photoshop (.PSD)

- PNG

Print Size:

Please adjust your design to the correct print size required.  For example, if you want to print a design with dimensions of 40 by 40 cm, make sure to adjust the size in the file to exactly 40 by 40 cm. It's important to specify your required print size when submitting your design.

What is the quality of your t-shirts?

Our t-shirts are made with the highest quality materials to ensure durability and comfort. We prioritize sustainability, so you can feel good about wearing our products. Each t-shirt is carefully crafted to provide a luxurious and exclusive feel.

Products

We’ve brought together some commonly asked questions about orders, prices, payments, our products, and more.

How do I order custom clothing?

Personalized clothes are made easy with E.M Customs. Contact us and we will be help you find the perfect piece of clothing from our wide range of products. Send us your design and where you want to place it. Our team of designers will recommend the best printing technique. 

How much does a custom T-shirt cost?

The price of a custom T-shirt depends on the product chosen and the customization. For example, our best-seller the Creator T-shirt with a 1-color print on the chest would cost you 13,34€  per T-shirt for an order of 30pcs.

Keep in mind that our prices decrease with the more quantity you order.

Is there a minimum order quantity?

To be able to customise your clothes you need to order a minimum of 1 pieces per model. Keep in mind that our prices decrease with the more quantity you order.

What is the quality of your t-shirts?

Our t-shirts are made with the highest quality materials to ensure durability and comfort. We prioritize sustainability, so you can feel good about wearing our products. Each t-shirt is carefully crafted to provide a luxurious and exclusive feel.

How long does it take to receive my order?

Once your order is placed, it will be processed within 1-3 business days. During busy seasons, such as Black Friday and Christmas, processing may take up to 5 business days. After processing, shipping times vary depending on your location:

  • Orders shipped within Luxembourg will arrive within 2-3 business days.
  • Orders shipped to Europe/non-Europe will arrive within 5-10 business days.
  • Orders shipped worldwide will arrive within 5-10 business days.

Please note that these times are estimates and may be subject to customs delays or extenuating circumstances beyond our control.

Can I return custom-designed t-shirts?

Unfortunately, we do not accept returns for custom-designed t-shirts as they are specially made according to your preferences. However, if there is a defect or issue with your custom-designed t-shirt, please contact us immediately within 7 working days after purchase, and we will evaluate the situation and make it right.

How do I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing us at info@emcustomslxb.com or visite our contact page and file out the contact from. We are here to help and will respond to your inquiry as soon as possible.

Do you offer international shipping?

Yes, we offer international shipping to customers worldwide. Please note that for countries outside the European Union, there may be customs and VAT charges that you will be responsible for. We are not responsible for any delays caused by customs or adverse weather conditions.

Can I pick up my order locally?

Yes, we offer free pickup at our Studios located in Esch-sur-Alzette, Luxembourg. Simply select the pickup option during checkout, and after receiving your order confirmation, you will be notified when your order is ready for pickup. Please allow 2-4 days for order preparation.

How does product customisation work?

Personalized clothes are made easy with E.M Customs. Contact us and we will be help you find the perfect piece of clothing from our wide range of products. Send us your design and where you want to place it. Our team of designers will recommend the best printing technique. 

Get in touch today!

Can I order a single product?

Yes, we make each product on demand, so you can order with no minimum.

Can I order multiple products at ones?

Yes, you can order multiple products at once.

Do I get a discount if I order multiple custom products?

Yes, you do. More quantity you order more you save.We occasionally give discount and specials offersif you subscribe to ournewsletter

How long does it take to fulfil my order?

After you have placed your oder, it can take 3-7 days « accessories may take longer » to fulfill your order and be shipped.

How long does it take to fulfil my bulk order?

It depends on your designs and what you wish to have produces and customised. Normally we fulfill a bulk order under 1-2 weeks after that it's shipped directly to you.

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